Call us (Mon-Fri 08:00-17:00 CET): +359 2 4890885

Questions and answers about skiing and snowboarding in Borovets

Booking in advance saves you time and money (check our online prices). By making an online reservation with us you save up to 50% of the prices you would encounter on spot. You save yourself the trouble of wandering around the numerous overpriced ski rental shops looking for the best price and queuing for hours to buy your lift pass from the bottom Gondola station. By providing us with your information upon making the online reservation, you make sure we prepare your ski services well in advance. Kindly note that you can only take advantage of the online rates by booking in advance, once on spot you can no longer make use of those prices.

Our ski shop is just a few steps from the main gondola station. It is located in the Hotel ELA (opposite Hotel Samokov). In case you have booked transportation with us, our drivers will drive you by to show you the exact location. If you have arrived earlier, we advise you to come by and visit us, that will save you a lot from the hassle on the first skiing day (see a map here).

1: Please complete your reservation online, choosing the first date of skiing, the type of the package, and followed by assigning ski/snowboard services to each particular name from your party, your address in Borovets and a phone number of yours just in case.
2: You will receive an automatic confirmation from our reservation system on the e-mail address provided during the booking process. This confirmation includes an invoice, payable by bank transfer or online by credit card via our secure system for online payment (processed by Realex Payments and settled by EMS Card) or via PayPal, our booking conditions and ski/snowboard fitting instructions; using the login details in this confirmation email you can access your reservation online anytime if you wish to make amendments, to pay by card or PayPal, to cancel it etc. Note that the extended/upgraded packages are partially or fully payable on the spot, so please bring a valid credit card with you on the first fitting day, when you will be required to pay the balance.
3: Mind the details inside the Important Instructions file you have received at the time of booking.
4: No photo is needed for the lift passes.

1: You will have to come to our ski shop in Borovets (see a map here) in the time slot you have chosen during the booking process. Please remember the booking confirmation number (can be shown on mobile device as well, or printed) .
2: Upon presentation of your booking confirmation to the ski rep in Borovets, you will receive an envelope with your ski packs, which will consist of (depending on your purchased items) lift passes, vouchers for ski/snowboard equipment, ski/snowboard school; please check if the contents of the envelope correspond to your order and if there are any discrepancies please talk to our rep; Note that even the most basic ski/snowboard packages including tuition can not be collected any later than 09:00 AM on the first skiing/snowboarding day as ski/snowboard classes will already be underway and cannot be joined later.

1: First choose your boots and proceed to the ski/snowboard adjustment desk. You will be given your ski/snowboard with bindings adjusted to the ski boots as well as a customer card for storage (if booked). Once you have collected your equipment please proceed to the Customer Service desk to receive your lift passes and vouchers for ski/snowboard school. Then you will be directed to the ski school meeting point (if booked).
2: Don’t leave your equipment unattended! Please note that stolen equipment has to be paid for even you provide as a substitute someone else’s equipment instead!

The meeting point for the ski/snowboard school opposite our rental shop, if you have any doubts about the location, please direct your question to our representatives when you receive your vouchers.

Our group ski lessons for absolute beginners start off every Sunday. Coming on another day? No worries! Letting you join a group that already gained some skills and knowledge may cause you difficulties and stress. That is why we run a special service for all first-time skiers beginning their ski tuition on a day other than Sunday. You will be taught in one-to-one manner or in a very small group as long as your ski instructor feels confident that you caught up the necessary skills and you are ready for a group that started their lessons before you. Despite the number of personalized school days you will need to achieve the skiing level of the others – the surcharge is fixed to only 30 Euro per person for the whole period! We will make sure you join the others in the group with confidence  and no stress involved.

Ski group lessons start at 09:00 – 09:30 AM. The lesson ends at 14:30 – 15:00 PM. There is lunch break around noon and class usually stay together unless required otherwise. Snowboard lessons start 09:00 AM or 11:00 AM depending on your snowboarding level. 

The booking confirmation (considering your order has been paid as per the payment deadlines mentioned inside) you have received in your email at the time of booking is all you need to present to our representative. Read carefully the details inside the “Important Instructions” file you have received at the time of booking.

Generally yes, but the on-spot rates will certainly be higher and always subject to availability! Further to that you should consider a lot of time lost for negotiating and queuing on different places for lift passes, equipment hire, lessons etc. The pre-booked services we sell help us to maintain very low price levels. If you only need to hire equipment, helmets, goggles or clothes you are welcome in our ski shop to make your choice on the spot.

All ski and snowboard packages we offer, including a lift pass, also include mountain insurance (valid for the ski official runs only, but not for off-piste skiing!), which in case of injury covers your transportation down to the medical centre and a doctors check, but not any further treatments (which is normally covered by your common medical insurance). We do advise however our customers to come prepared with extensive winter sports insurance, which will also cover any further expenses if your injury needs medical treatment. For this purpose we recommend World Nomads.

It depends on what you have booked in terms of equipment quality. Some packages and supplements allow you to change skis, snowboards and even different brands every day. However packages, where group tuition is also involved, do not allow tuition itself to be changed between ski and snowboard (or vice versa). In this case you may consider booking a ski package with tuition, followed by a snowboard package with tuition. Check details with our office staff.

You can book private ski or snowboard tuition in Borovets with us online. Private tuition gives you a great opportunity to learn the basics or improve your abilities under the guidance of your personal English speaking ski/snowboard instructor.
You can choose between One-to-one, Private Family or Small group tuition. We offer 2-hour, 3-hour and 4-hour tuition with a variety of starting hours for the service.  You can book from one day tuition to up to a 6-day package. For longer periods please contact us well in advance. Prices start from 25 Euro per person.

Generally, no. Our experience shows, that tuition of children and adults requires a different approach (for example children get tired in a different way), so whenever possible we try adults and children to be split in order to progress faster. Having been said that, please kindly note, that in low season or in exceptional cases, sometimes groups could be mixed, due to ski instructor availability or closure of ski areas. Families, insisting on having a mixed tuition as a closed group (adults+children) should look into booking private lessons.

At Ski & Board Traventuria you will find the best selection of winter sports equipment for hire: more than 600-700 pairs of skis and snowboards, new models of ski boots, helmets and goggles produced by Head, Nordica, Fischer, Rossignol, Stockli, Dynastar, Elan, Dalbello, Alpina, Burton, Nitro, Imperivm, Nevica and more. Our helmets and goggles are produced by Alpina, Elan and Head according to the latest safety requirements. The choice of brands (and age of equipment) will be dependent on the packages you have booked (which will reflect on the ski shop where you will get fitted).

It depends on what you have booked in terms of equipment quality. Some packages allow you to leave the boots or skis only, while others allow you to leave all of your equipment (incl. boot drying) for a small fee. Please be very careful to take always your pair of skis and not someone else’s, as in this case your pair will be considered missing and you will have to pay for it as per the official prices on the spot (even though you have returned a pair of the same skis, which are not yours!). Ski lockers, incl. boot drying, can also be booked at Ski & Board Traventuria by clients, carrying their own equipment.

You can pay you balance on spot in our rental shop by card or in cash in Bulgarian lev or euro.

American Express cards can be used via PayPal to make your reservation online. Note, there is no additional charge of using PayPal (American Express), compared to other credit cards. Once at the shop in Borovets, we accept American Express, Visa and MasterCard.

Yes, we do, locally at our shop Ski & Board Traventuria. There is no need for reservation in advance. We have a selection of ski jackets and pants for rent. Sizes vary from child 3 yrs to XXL. Also a variety of goggles and helmets are available. Very few ski shops in Borovets offer ski clothes for rent. We have heard stories of very old ski jackets for hire, which have been used as jackets by ski instructors for several years. The clothes we rent out have never been used for something different.
We consider those items to be of personal use, and since we do not have an effective way of disinfection, they are only available for sale locally, at our shop Ski & Board Traventuria. We have a selection of items for all classes and wallets. Starting from generic brands, to the top level of Salomon, Craft and Nordica or the Swiss-made gloves of Zanier.

In general lessons are carried out in English. Russian-speaking instructors can be secured upon request for private tuition mostly. Some of the ski instructors work for us, but during peak time we also use the help of fully licensed professional freelancers.

Children between 4 and 6 years old can be booked in ski Kindergarten, children between 2 and 6 years old can also participate in Non-ski nursery, which can be scheduled in advance using our website as well. Keep in mind that children under 7 years old use the ski lift services free of charge!

You can book kids younger than 7 on private lessons only.

The minimal age for Non-ski nursery is 2 years old. The non-sky nursery day care does not accept infants and is only bookable on spot (based in hotel Rila)!

The Kindergarten is located in either Hotel Samokov or Hotel Rila (subject to availability! there is no option to choose one over the other), across the street from our rental shop. The service is from 08:30 AM to 16:30 PM every day, price includes ski equipment, 1 or 2 hours a day tuition, depending on the age of the child, games and lunch.

We provide cost effective transfers by a variety of vehicles (car/van/bus) to/from the airports of Sofia and Plovdiv to the ski resort of Borovets. You can choose between shared, semi-private and private transfers. More details about the transfers, our pricelist as well as your online booking option you can find HERE.
You can also book the transfers as part of your ski package – a discounted semi private service at the price of a shared transfer!