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Questions and answers about skiing and snowboarding in Borovets

Booking in advance saves you time and money (check our online prices). By making an online reservation with us you save up to 50% of the prices you would encounter on spot. You save yourself the trouble of wandering around the numerous overpriced ski rental shops looking for the best price and queuing for hours to buy your lift pass from the bottom Gondola station. By providing us with your information upon making the online reservation, you make sure we prepare your ski services well in advance. Kindly note that you can only take advantage of the online rates by booking in advance, once on spot you can no longer make use of those prices.

Ski & Board Traventuria has 3 ski shop locations in Borovets. 1) Ski & Board Traventuria Ela is our ski shop just a few steps from the main gondola lift station. It is located in the Hotel ELA (opposite Hotel Samokov). In case you have booked transportation with us, our drivers will drive you to our ski shop in hotel Ela, or to your accommodation, depending on your transfer reservation. If you have arrived earlier in the resort, we advise you to come by and visit us, especially if you have ski fitting scheduled for the day before your first skiing day. This will save you a lot from the hassle of the first day of skiing (see a map here).
2) Ski & Board Traventuria Royal is our ski shop, located at Aparthotel Royal Plaza (close to “Martinovi Baraki” chairlift). (see map here).
3) Ski & Board Traventuria Park is our ski shop, located at Aparthotel Villa Park (right below Iceberg hotel). This is the location where all clients with BASIC ski packages need to go in order to get their equipment, ski fitting and lift passes. (see map here).

1: Please complete your reservation online, choosing the first date of skiing, the type of the package, and followed by assigning ski/snowboard services to each particular name from your party, your address in Borovets and a phone number of yours just in case.
2: You will receive an automatic confirmation from our reservation system on the e-mail address provided during the booking process. This confirmation includes an invoice, payable by bank transfer or online by credit card via our secure system for online payment (processed by Realex Payments and settled by EMS Card) or via PayPal, our booking conditions and ski/snowboard fitting instructions; using the login details in this confirmation email you can access your reservation online anytime if you wish to make amendments, to pay by card or PayPal, to cancel it etc. Note that the extended/upgraded packages are partially or fully payable on the spot, so please bring a valid credit card or cash with you on the first fitting day, when you will be required to pay the balance.
3: Mind the details inside the Important Instructions file you have received at the time of booking.
4: No photo is needed for the lift passes.

1): For BASIC ski packages: you will have to come to our ski shop Ski & Board Traventuria Park in Aparthotel Villa Park (see a map here) in the time slot you have chosen during the booking process.
2) For PREMIUM ski packages: you will have to come to our ski shop in hotel Ela (Ski & Board Traventuria Ela) in the time slot you have chosen during the booking process. (for bookings with lift pass only, our ski shop in hotel Ela is the place where to receive the lift passes from our reps).
Please, kindly note that booking confirmation numbers can be shown printed or on a mobile device as well.

3) Upon presentation of your booking confirmation to the ski reps in our ski shops in Borovets, you will be directed to the boot fitting area and the ski/snowboard adjustment desk; You will then be given your lift passes and will receive instructions about the ski storage (if any is booked). Note that even the most basic ski/snowboard packages including tuition cannot be collected any later than 09:00 AM on the first skiing/snowboarding day as ski/snowboard classes will already be underway and cannot be joined later.

1: First choose your boots and proceed to the ski/snowboard adjustment desk. You will be given your ski/snowboard with bindings adjusted to the ski boots as well as a customer card for storage (if booked). Once you have collected your equipment please proceed to the Customer Service desk to receive your lift passes to be given information about ski/snowboard school. If you get fitted on the first skiing day (and not the day before) you will be directed to the ski school meeting point (if booked).
2: Don’t leave your equipment unattended! Please note that stolen equipment has to be paid even if you provide as a substitute for someone else’s equipment instead!

The meeting point for the ski/snowboard school is in front of our ski shop Ski & Board Traventuria Ela, located at hotel Ela (opposite hotel Samokov). If you have any doubts about the location, please direct your question to our representatives when you collect your equipment/lift passes.

Our group ski lessons for absolute beginners start off every Sunday. Coming on another day? No worries! Letting you join a group that already gained some skills and knowledge may cause you difficulties and stress. That is why we run a special service for all first-time skiers beginning their ski tuition on a day other than Sunday. You will be taught in a one-to-one manner or in a very small group as long as your ski instructor feels confident that you caught up the necessary skills and you are ready for a group that started their lessons before you. Despite the number of personalized school days you will need to achieve the skiing level of the others – the surcharge is fixed to only 30 Euro per person for the whole period! We will make sure you join the others in the group with confidence and no stress involved.

Ski group lessons start at 09:00 – 09:30 AM. The lesson ends at 14:30 – 15:00 PM. There is lunch break around noon and class usually stay together unless required otherwise. Snowboard lessons start at 09:00 AM or 11:00 AM depending on your snowboarding level.

*Please note that group tuition slots may vary during busy periods – the exact time of group lessons will be advised on spot!

The booking confirmation (considering your order has been paid as per the payment deadlines mentioned inside) you have received in your email at the time of making the booking. It is all you need to present to our representatives. Read carefully the details inside the “Important Instructions” file you have received within your booking confirmation at the time of booking.

Generally yes, but the on-spot rates will certainly be higher and always subject to availability! Further to that, you should consider a lot of time lost for negotiating and queuing in different places for lift passes, equipment hire, lessons etc. The pre-booked services we offer, help us to maintain very low price levels. If you only need to hire equipment, helmets, goggles or clothes you are welcome in our ski shop to make your choice on the spot.

All ski and snowboard packages we offer, including a lift pass, also include mountain insurance (valid for the ski official runs only, but not for off-piste skiing!), which in case of injury covers your transportation down to the medical centre and a doctors check, but not any further treatments (which is normally covered by your common medical insurance). We do advise however our customers to come prepared with extensive winter sports insurance, which will also cover any further expenses if your injury needs medical treatment. For this purpose, we recommend World Nomads.

It depends on what you have booked in terms of equipment quality. Some packages and supplements allow you to change skis, snowboards and even different brands every day. However, packages, where group tuition is also involved, do not allow tuition itself to be changed between ski and snowboard (or vice versa). In this case, you may consider booking a ski package with tuition, followed by a snowboard package with tuition. Check the details with our office staff.

You can book private ski or snowboard tuition in Borovets with us online. Private tuition gives you a great opportunity to learn the basics or improve your abilities under the guidance of your personal English speaking ski/snowboard instructor.
We offer 2-hour slots with a variety of starting hours for the service.  You can book from one-day tuition to up to a 6-day package. For longer periods please contact us well in advance.

Generally, no. Our experience shows, that tuition of children and adults requires a different approach (for example children get tired in a different way), so whenever possible we try adults and children to be split in order to progress faster. Having been said that, please kindly note, that in low season or in exceptional cases, sometimes groups could be mixed, due to ski instructor availability or closure of ski areas. Families, insisting on having a mixed tuition as a closed group (adults+children) should look into booking private lessons.

At Ski & Board Traventuria you will find the best selection of winter sports equipment for hire: more than 600-700 pairs of skis and snowboards, new models of ski boots, helmets and goggles produced by HEAD, Nordica, Fischer, Rossignol, Stockli, Dynastar, Elan, Dalbello, Alpina, Burton, Nitro, Imperivm, Nevica and more. Our helmets and goggles are produced by Alpina, Elan and HEAD according to the latest safety requirements. The choice of brands (and age of equipment) will be dependent on the packages you have booked (which will reflect on the ski shop where you will get fitted).

During the reservation process you can indicate the use of your own storage (both Basic and Premium packages) OR you can pre-book a locker in our rental shop (available for Premium packages only).
Lockers are designed to be used by 3 persons, so the charge is per booking for up to 3 persons to share one locker. And your locker will be personal, meaning that you will share the locker only with other members of your reservation. Every 3 persons will get 1 locker. In case you are four adults travelling together your will get 2 lockers.
If you are getting fitted the day before, kindly note that your locker will be available not earlier than 17:00 hrs and on the last day you need to vacate it by 16:00 hrs. Boot drying is included (built in the locker) in the price.
! Please be very careful to take always your pair of skis and not someone else’s, as in this case your pair will be considered missing and you will have to pay for it as per the official prices on the spot (even though you have returned a pair of the same skis, which are not yours!). Ski lockers, incl. boot drying can also be booked at Ski & Board Traventuria by clients, carrying their own equipment.

> Premium ski/snowboard package
You can pay only a deposit at the time of booking. The balance should be paid no later than a 8 days before your first skiing date. Online payments can be done via PayPal or credit/debit card. Payments can be done also using transferwise/currencyfair or bank transfer.
> Basic ski/snowboard package
You are restricted to pay it full at the time of booking. Online payments can be done via PayPal or credit/debit card. Payments can be done also using transferwise/currencyfair or bank transfer.

If you are renting/paying for other goods and services inside the ski shop, you can use cash (levs – BGN) or credit/debit card.

American Express cards can be used via PayPal to make your reservation online. Note, there is no additional charge of using PayPal (American Express), compared to other credit cards. Once at the shop in Borovets, we accept American Express, Visa and MasterCard.

Yes, we do, locally at our shop Ski & Board Traventuria. There is no need for reservation in advance. We have a selection of ski jackets and pants for rent. Sizes vary from child 3 yrs to XXXXXL. Also, a variety of goggles and helmets are available. Very few ski shops in Borovets offer ski clothes for rent. We have heard stories of very old ski jackets for hire, which have been used as jackets by ski instructors for several years. The clothes we rent out have never been used for something different than clients renting them for skiing/snowboarding.
We consider those items to be of more personal use and they are available for sale only at all our ski shops. We have a selection of items for all classes and wallets. Starting from generic brands, to the top level of Salomon, Craft and Nordica or the Swiss-made gloves of Zanier.

In general, all lessons are carried out in English. Some of the ski instructors we use are employed with us, but during peak time we also use the help of fully licensed professional freelancers.

Children between 4 and 6 years old can be booked in Ski Kindergarten, children between 2 and 6 years old can also participate in Non-ski nursery, which is only bookable on spot (based in hotel Rila). Keep in mind that children under 7 years old use the ski lift services free of charge!

You can book kids younger than 7 on private lessons only.

The minimal age for Non-ski nursery is 2 years old. The non-ski nursery daycare does not accept infants and is only bookable on spot (based in hotel Rila)!

The Kindergarten is located in either Hotel Samokov or Hotel Rila (subject to availability! there is no option to choose one over the other), across the street from our rental shop. The service is from 08:30 AM to 16:30 PM every day, price includes ski equipment, 1 or 2 hours a day tuition, depending on the age of the child, games and lunch.

We provide cost-effective transfers by a variety of vehicles (car/minibus/bus) to/from the airport of Sofia airport to the ski resort of Borovets. You can choose between shared (with fixed departure time schedule), semi-private and private transfers. More details about the transfers, our price list as well as your online booking engine you can find HERE.
You can also book the transfers as part of your ski package –  for example a discounted semi-private service at the price of a shared transfer!